TERMS OF SERVICE

COMPENSATION

Payment in advance is required for all services. The Client Organization agrees to make all “One-time Services” payments in advance either purchasing directly on our website or by our online gateway or check at the moment of committing to any Agreement, in order to get started with any service. The Client Organization agrees to pay any “Monthly Service” agreement by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional services that have been purchased by The Client Organization. Invoices will be issued and automatic transactions processed on the Renewal Date. Qing Agency reserves the right to assess and collect late-payment charges of 1.5% per month on past due balances.

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CANCELLATION POLICY

All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read the Refund Policy below.

Qing Agency reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

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REFUND POLICY

A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.

All digital marketing packages including SEO and Social Media are not refundable, but the client may cancel with a notice written 30 days in advance. Read Cancellation Policy above.

All content creation projects are strictly non-refundable. 

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Qing Agency. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.

There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After payment is made, there are no exceptions to our refund policy.

Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you committed to our services but did not make use of them, then you are still entitled to pay us.

All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. Read the Cancellation Policy above.

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COMPLETION OF WORK

Where there is any delay from the Client Organization to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Qing Agency has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.

Qing Agency reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.

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CONTENT MATERIALS

Client Organization must provide all content materials required by us to complete the work. Such materials may include but are not limited to, written copy, logos, pictures, videos, and other printed material. Qing Agency cannot take responsibility for any copyright infringements caused by materials submitted by the client organization. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), Qing Agency will prepare the Content Materials that correspond to the project set out by the Client Organization in terms of the number of pages, word count, keywords, and style. The Client Organization will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, Qing Agency will complete all additional Content Materials (Web pages, articles, blogs, press releases, etc.) The customer will then have 2 additional revisions to provide changes and final approval.

Qing Agency grants the Client Organization the complete rights to display, publish, sell, and reproduce the Content Materials in any form.

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DOMAIN NAMES AND WEB HOSTING

Hosting and domain are not included in the price for Website Design. Client Organization is responsible for obtaining their own domain and hosting through us or a third-party company of their choice. Qing Agency can supply the client’s organization account credentials for domain name registration and/or web hosting. Please read Additional Expenses for more information.

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REVISIONS

We are pleased to offer you the opportunity to make 3 major revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $175.00 per hour.

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PROJECT DELAYS, CLIENT LIABILITY, AND APPROVALS

Any time frames or estimates that we give are contingent upon your full cooperation and complete and final content in photography for the work pages.

During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is necessary that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there will be a waiting period of 30 days to reinstate your project into the pipeline.

On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.

Once the final revision is approved, work cannot subsequently be rejected and the project will be considered completed. Client organizations will receive website files, logins, and passwords of their website.

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WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS

The client organization must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names, trademarks, or any other material supplied to us.

Qing Agency will not be responsible for any claims or legal actions related to the content, graphic images, videos, registered company logos, names, and trademarks, or any other material supplied to us for your website.

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LICENSING

Once the website is published, Qing Agency grants the client organization the license to use the website and its related software and contents for the life of the website.

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NON-DISCLOSURE

Qing Agency (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client organization and will protect such information as confidential.

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ADDITIONAL EXPENSES

Any additional expense will be reimbursed to Qing Agency by the client organization including but not limited to the purchase of templates, third-party software, stock photographs, fonts, domain name registration, web hosting, or comparable expenses.
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VIDEO PRODUCTION
(Video production policies are independent of policies regarding our other services)

Welcome to Qing Agency, your trusted partner in content creation. To ensure a smooth and efficient creative process, we have established the following policy regarding video and picture creation. By engaging our services, you agree to abide by these terms and conditions.

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1. Refund Policy

1.1. No Refunds: Qing Agency operates with a strict no-refund policy. Once a project is initiated, no refunds will be issued under any circumstances.

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2. Creative Freedom

2.1. Lack of References: If no references for color, concept, music, motion graphics, or script are provided to Qing Agency at least 3 business days before the scheduled shoot, our agency will have full creative freedom in determining these elements.

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3. Production and Editing Timelines

3.1. Editing Timelines: The editing timelines for video outputs are as follows:

• For videos under 3 minutes in duration, the editing process will take 7 - 14 business days after the final production day.

• In the case of multiple video outputs from the same project, editing may take up to one month.

3.2. Revisions: All revisions, regardless of the project's duration, will require an additional 4 business days. We limit revisions to a maximum of 2 rounds.

3.3. Revisions After Sound Design: If revisions are requested after sound design has been completed, the clip will not be cut to the beat, and an extra charge will apply to re-cut the clip.

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4. Responsibilities

4.1. Make-Up, Interior/Stage Design, Tidiness, Lighting, Sound Quality, Acting Skills, and Hair Do: Qing Agency is not responsible for the following aspects unless specified in the invoice:

• Make-up and grooming of individuals involved in the production.

• Interior or stage design.

• Tidiness or cleanliness of the shooting location.

• Lighting conditions.

• Sound quality.

• Acting skills of individuals involved.

• Hair styling or grooming.

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5. Rescheduling and Payment

5.1. Rescheduling Fee: If a shoot date has been agreed upon and rescheduling is requested, a fee of $250 will apply. Rescheduling requests must be made at least [insert minimum notice period, e.g., 5 business days] before the original shoot date.

5.2. Advance Payment: Full payment for our services is required in advance before the project begins. Failure to make the payment may result in a delay or cancellation of the project.

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6. Additional Revisions

6.1. Extra Revision Fees: Any revisions beyond the two rounds included in the project scope will incur additional fees. The fee for extra revisions will be determined on a case-by-case basis, depending on the complexity and extent of the requested changes.

Conclusion

Qing Agency is committed to delivering high-quality content and ensuring a smooth collaboration with our clients. By engaging our services, you acknowledge and agree to adhere to the policies outlined above. We believe these guidelines will help us maintain efficiency and creativity while delivering exceptional results.

If you have any questions or require further clarification regarding our policy, please do not hesitate to reach out to our team.

Thank you for choosing Qing Agency for your content creation needs.